NEW CAPABILITIES AND CONCEPTS


FOR ARMY HUMAN RESOURCES


HRC is undergoing an ambitious reform to bring best practices and technologies to bear in managing the Army’s most important resource—its people.


by Brig. Gen. Gregory Johnson and Col. Kris Saling I


t’s almost impossible to name an area where digital technology and data aren’t changing the way the Army does business. Even with large enterprise programs like the Integrated Personnel and Pay System – Army (IPPS-A) and business programs under the Army’s talent management effort coming online, human resources (HR)


processes have remained largely reactive and transactional. As the way people work fundamentally changes, incorporating new technology and business practices is not only essential for keeping up digitally, but a critical part of providing essential support to recruiting, retention and readiness, all necessary parts of supporting and upholding our all-volunteer force.


Maj. Gen. Tom Drew, commanding general for U.S. Army Human Resources Command (HRC), and his leadership team are working to change how HR does business by kick- ing off the largest organizational and digital transformation HRC has seen since its inception in 2003. Under the HRC 2030 transformation plan, the command is chang- ing the nature of the services it provides to the Army. Instead of a reactive system that waits until a customer submits a document, request or trouble ticket to adjust records, HRC will leverage customer service data to become a proactive, engaged and predictive organization that can identify trends and surges in customer service needs. To achieve that goal, HRC will position documents, authorities and tools to provide the fastest, smoothest possible solution to the customer.


While industry HR predicts customer demand and works to position services and prod- ucts ahead of demand surges, the Army’s demands are unique, as HRC needs to support large amounts of HR actions during permanent change of station move periods. A lot


https://asc.ar my.mil 49


A NEW VISION


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