L E A N S I X S I GMA / B U S I N E S S T R A N S F O RMAT I O N ARMY AL&T


The improvement of CPI/LSS in PEO MS will improve operational business success and enable the PEO to manage programs.


The Leaning of Lean Six Sigma:


A Systems Approach to Cultural Change Frank J. De Luca Jr.


improve operational business success. P


These initiatives were inspired by the PEO’s willingness to listen to the voice of the customer (VOC), which is fundamental to the success of every business. When employee-customers express a need for fundamental orga- nizational process change in LSS deployment, the deployment process must be adjusted accordingly.


From January 2007 to April 2010, PEO MS employees voiced their need for change in the deployment of LSS throughout the PEO, providing a detailed laundry list of their VOC needs.


Here’s what they said:


• The LSS Program of Instruction (POI) is too broadly focused, primarily in the area of manufacturing versus transactional business environments.


• Army and PEO business environments are more “Lean” than “Six Sigma”; PEO MS needs a POI that would more accurately reflect our transactional environment. An example of such an environment is that PEO MS directly produces paper and e-mail products, versus manufacturing products, that sup- port its business processes and Soldiers.


• Transactional environments have very limited process data, so we need to better understand data types and how to mine data in our transactional world. Process data refers to the flow of paper information—such as product contract requirements from the Project Management Offices to the Contracting Center, engineering data between the government and industry partners, and acquisition milestone decision documents among the PEO, the Assistant Secretary of the Army for Acquisition, Logistics, and Technology (ASAALT), and the


APRIL –JUNE 2011 73


rogram Executive Office Missiles and Space (PEO MS) at Redstone Arsenal, AL, set out to realign deployment of the Army’s Continuous Performance Improvement (CPI)/Lean Six Sigma (LSS) program tool sets to achieve fundamental cultural change and, ultimately,


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