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ARMY ACQUISITION SUPPORT TO UKRAINE PRESCRIPTION FOR SUCCESS


Ukrainian army Col. Ivan Mykhaylovych Haida, director of the Military Medical Clinical Center of Western Region, discusses his hospital's capabilities and needs with officers from the U.S. Army during their visit to the military hospital in Lviv in 2017. (Photo by Sgt. Anthony Jones, 45th Infantry Brigade Combat Team)


None of that was easy to accomplish. For AIT, that process was years in the making. It began with prior IT efforts in the region that helped form a foundation built on trust, mutual respect and AIT’s understanding of Ukraine’s government, culture and ways of thinking—which required an extensive time commitment and a focused, dedicated effort.


“If you don’t understand [Ukraine’s] way of thinking, you’re going to provide something that either they can’t or aren’t inter- ested in using,” said David Waisanen, AIT’s product lead. He also noted that if AIT did not understand Ukraine’s IT infra- structure needs, that could lead to redundancy and negatively impact the partnership—which, ultimately, would harm the rela- tionship between Ukraine and the U.S.


Te importance of earning trust through relationship build- ing was not overlooked by Chad Wilhelmi, AIT’s Indo-Pacific Command project manager, who spent four and a half years in Ukraine supporting the region, prior to the most recent hostilities. Te personal relationships AIT personnel formed with U-MOD and other government officials, along with shar- ing office space with the General Staff of the Armed Forces of Ukraine, made gaining Ukraine’s trust possible.


Even with those personal relationships, there were still hurdles that stood in AIT’s way. Te roadblocks to overcome were signif- icant. Te keys to success, Wilhelmi explained, were maintaining a consistent presence in the region, developing relationships built on trust and being persistent as a team.


“It hasn’t been easy,” Wilhelmi acknowledged. Finding and collaborating with trusted Ukrainian partners and United States European Command counterparts to fight the fight and help implement changes was critical. “Tat’s what we did, and I think that was the difference.”


MEDICAL INFORMATION SYSTEM By spring, the information system was tested and accepted and began operating in test mode. For the first time, MIS enabled the forces to keep an electronic database of medical records.


The AIT team installed the IT infrastructure, helped to develop security policies for the new infrastructure and assisted in implementing those policies, and have continued to provide guidance and support afterward.


Before the implementation of MIS, all records were kept on paper and were susceptible to human error. With MIS, record-keep- ing and appointment setting were digitized to improve efficiency while providing a layer of security when it came to protecting soldiers’ sensitive personal medical records—no small feat in the modern-day digital world. Te new electronic record system needed a secure location to be stored, too, which was where the AIT cybersecurity operations centers and command-and-control centers factored in.


While enhanced individual soldier record-keeping was impor- tant, MIS was about more than that; it was also about tracking the life cycle—from point of injury to hospital discharge to the statistics about all that happened afterward, including tracing follow-up care. MIS served as a document management system that could track this entire cycle, leading to better soldier care across the region—and, ultimately, a stronger and more capa- ble force not just throughout Ukraine, but across allied nations.


LOGISTICS INFORMATION SYSTEM Prior to LIS, the logistics process was manual and time- consuming. As Wilhelmi described it, armed forces personnel would go to a warehouse, and everything would be tracked on paper. Personnel would have to carry the item from the ware- house to the commander to be stamped—or sometimes drive 40 minutes to the commander’s base for approval—wasting valu- able time and energy. Te new digital system eliminated all that and dramatically increased productivity and efficiency by cutting out unnecessary, archaic processes.


https://asc.ar my.mil 13


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