WORKFORCE


ON STANDBY


The Army’s Employee Assistance Program (EAP) provides training to supervisors about the resources available and how to support employees in need of assistance. In Germany, Jannan Melendez, the U.S. Army Garrison-Ansbach EAP coordinator, said, “We all go through things that are beyond our control and that may be overwhelming at various points in our lives.” (Photo by Amy Stork, U.S. Army Garrison-Ansbach)


Currently, Cunningham said, ASAP and the EAP are doing telehealth intake, evaluation, referral and follow-up. In the Before Times, those seeking help from the EAP went to the local office at the installation, filled out forms and spoke with the staff in person. Tat’s valuable but currently impossible. In addition, ASAP’s mandatory in-person annual training for Army civilians on how ASAP works has been suspended because of the pandemic.


As is sometimes the case with Army programs, the Army EAP works differently


than a private sector EAP that might be part of an employee’s health insurance. Many health insurance plans have an EAP benefit that will provide short-term counseling for the employee and family members at little or no cost. (Army civil- ians and contractors should look at their health insurance plan’s benefits package.) In the Army’s case, EAP coordinators (EAPCs) can do intake and evaluation, Dixon said. EAPCs will work with the individual to find out what resources are available to them—usually through their health insurance plans—and help clients access those benefits, Dixon said.


There are any number of issues people face that they can get help with by finding the right person or people to talk to— even without a pandemic.


https://asc.ar my.mil 111


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