SHAPING ARMY ACQUISITION
will use ATIS in the future are able to provide input as the system evolves. Constant feedback to the development team will help ensure ATIS is intuitive, easy to use and effective for planning, executing and assessing Army training and education.”
PUTTING THE SOLDIER AND CIVILIAN FIRST Two core risks that ATIS has sought to mitigate are usability and user acceptance. Human-centered design, organizational change management and user training and education teams joined the program early during the Agile development process to address these concerns, ensuring that Soldiers would help build ATIS. Te purpose of human-centered design is to ensure that Soldiers’ feedback is incorporated during each step of the development process. A multidisciplinary team of stakeholders—the Human Factors Working Group—has met regularly to obtain feedback from the user community. Tis group, comprising both Soldiers and civilians at various installations, aims to elevate the user voice and bring it back to the development team.
CONTINUOUS FEEDBACK LOOP
According to Col. Donald L. Burton, project manager for PEO EIS’s Defense Integrated Business Systems portfolio, “Our Soldiers need to know that the Army is putting their wishes at the forefront in the development of ATIS. Te Human Factors Working Group is helping do just that.”
Organizational change management has helped facilitate the feed- back and deliver clear and concise messaging about the impact that ATIS will have on Soldiers. By being involved in the process, Soldiers have helped create a solution that is understandable and provides quick transitions, eliminating inefficient and prolonged learning periods during transition and implementation. Engaging the user community early and often in the development process has helped ensure that maximum value is delivered to Soldiers and DA civilians.
CONCLUSION A nascent culture shift in the acquisition of capability is pulling our community toward a more innovative, Agile way of work- ing. Incremental changes in our thinking—promoted from those within leadership—will deliver a more responsive product that better serves our Soldiers. An Agile approach will create a better product but also will incorporate the concerns of the user commu- nity throughout the development process. Soldiers’ voices will be amplified early, which will catalyze continuous improvement. Tis change will not be immediate, and adopting it will be diffi- cult. Te potential benefits of embracing this paradigm shift, however, will deliver lasting impact for our Soldiers—by retiring
The Human-Centered Design team uses real-time feedback from the community to capture requirements that are important to them. User feedback obtained via surveys and future focus groups is foundational to creating ATIS.
28 legacy systems and improving data exchange among 56 others, the Soldier will experience a training environment that is easier to use and more responsive to his or her professional needs. Tis experience will save Soldiers’ time that can be better spent on training readiness.
For updates and more information on ATIS, go to: https://www.
pdmatis.army.mil/Index.html.
LT. COL. JIM A. LEE is the product manager for the Army
Training Information System (ATIS) program in Newport News, Virginia. He holds a Master of International Business and a Bachelor of Business from Florida International University, as well as an A.A. from Marion Military Institute. His awards and decorations include the Defense Meritorious Service Medal, Meritorious Service Medal with four Oak Leaf Clusters, Joint Service Achievement Medal, Army Achievement Medal with two Oak Leaf Clusters, Joint Meritorious Unit Award, Iraqi Campaign Medal, Global War on Terrorism Expeditionary Medal, Korean Defense Service Medal, Humanitarian Assistance Medal, Combat Action Badge, Recruiting Badge, and Order of St. Barbara.
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