DIGITAL TRANSFORMATION
FIRST-RATE SERVICE Standardized support for our 1.2 million users worldwide requires
a world-
class service desk powered by the best customer service management software. In the current fiscal year, the Army will implement our global service desk through the Army Enterprise Service Management Portal. That will be powered by ServiceNow, a technical management and help-desk support company. We will start by converging all the installation-level help desks into the new program in the 2023 fiscal year and then extend this to other functional help desks in the 2024 fiscal year and beyond. Te ServiceNow solution will enable users and leaders to manage and monitor service-level metrics, as well as support self-service options through chatbots and other artificial intelligence tools. Te Army will fully implement modules such as IT asset management, IT software management and IT operations management to give us full visibility into our network for troubleshooting end-user issues.
For classified data access, while we continue to work with DOD to shape Secure Internet Protocol Router (SIPR) 2.0, we are already on a good path to implement the National Security Agency’s (NSA) Commercial Solutions for Classi- fied strategy for more than 150,000 Army users through virtual desktop for SIPR and NSA-accredited encryption for accessing this data over any commercial network. Te Army currently hosts this virtual infrastructure on-premises but expects to migrate to the cloud when appropri- ate encryption solutions are accredited in the cloud.
ZERO TRUST Te key to the success of commercial networking is implementing the zero trust (ZT) reference architecture to eliminate installation-level physical routers, firewalls
and other hardware-based security stacks to a cloud-native secure access service edge (SASE) solution. (See “Zero Trust” on Page 26.) To facilitate the acceleration of ZT, the Army is announcing the establish- ment of a new Integrated Program Office (IPO) for ZT under the oversight of the CIO. IPO ZT will bring together multiple cybersecurity solutions in the Army under a single architecture, integrate best-of- breed solutions, and align implementation plans and schedules with associated fund- ing so we have greater transparency into these efforts.
Tis is one of the top priorities for the current fiscal year. We expect to start with the cARMY cloud to implement and deploy SASE, then extend this common service across the enterprise and tactical. Te Army also prioritized identity creden- tial and access management (ICAM) as one of the key enablers for ZT.
In the 2022 fiscal year, the Army imple- mented a scalable and resilient solution called Army ICAM that we plan on feder- ating with DOD ICAM. Army ICAM will be integrated into our priority busi- ness systems in the current fiscal year to support audit readiness in the 2024 fiscal year. My office, in partnership with assis- tant secretary of the Army for financial management and comptroller, has spear- headed efforts to remediate all IT notices of findings and recommendations by the end of this fiscal year for priority systems. A single identity and authorization solu- tion will finally enable Army users to access their data from any network, while at the same time enabling attribute-based access control and segregation of duties at a granular level to support ZT.
Also, a big shift for the Army from a cybersecurity perspective is prioritizing operational technology just as important as IT. Te operational technology in the
Army’s critical infrastructure—Indus- trial Control Systems, supervisory-control and data-acquisition devices, building management systems, and other control- lers, plays a critical role in operating some of the world’s most unique machines at our depots, arsenals, ammunition plants and ports. Tese have especially come under attack in recent times, leaving them vulnerable and unprotected unlike tradi- tional IT on our networks. We established the first operational technology cyber- security strategy last year to prioritize operational technology, and working with our partners at Army Materiel Command, established a plan to monitor the opera- tional technology at the Army’s 23 organic industrial-base sites through a security operations center as a service.
Te capability includes adding sensors to Army operational technology and analyt- ics to identify anomalous behavior and other attack vectors. Te Army’s initiative has been selected by the White House for $15 million in funding in the 2023 fiscal year through the Technology Modern- ization Fund established by President Joe Biden. Te Army is the first DOD service to be selected for funding through the fund and it demonstrates our commit- ment to protecting critical infrastructure.
DATA FABRIC Te Army has prioritized the data fabric as a key enabler for JADC2. Te data fabric can support several existing and evolving requirements, including those that were initiated from our current operations by the XVIII Airborne Corps in support of Ukraine. Te data fabric is the key compo- nent of a joint common operating picture needed by our commanders for mission command and decision dominance.
Tis is even more important in multi- domain operations where commanders will need the data to establish options for
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