IN THE KNOW


SPC Daniel Sanders, an infantryman with 2nd Brigade, 1st Armored Divi- sion, troubleshoots Intelligent Power Technology generators during NIE 14.1 at Fort Bliss, TX, Oct. 28, 2013. PEO C3T, CECOM and PEO IEW&S are spearheading a new, more unit-centric, less system-specific role for FSRs who train Soldiers, with the goal of enhancing Soldiers’ understanding of systems. (Photo by SSG George Gutierrez, 212th Fires Brigade, 24th Press Camp Headquarters)


paradigm uses a four-tiered approach to maintaining equipment readiness. (See


“Back to Basics,” Army AL&T magazine, July-September 2013, Page 22.) In this approach, Soldiers are the first level of support for operating and maintaining C4ISR equipment. Logistics assistance representatives (LARs), digital systems engineers (DSEs) and select FSRs serve on Tier 1 as the second level of support. When resolution is unattainable at Tier 1, the appropriate system-specific subject- matter experts at Tier 2 will attempt to resolve the issue telephonically or remotely, if necessary passing the problem up to Tier 3 engineers to determine a hardware or modification.


software


LARs, DSEs and select FSRs will support all C4ISR weapon and communications systems in the field, with each member aligned to specific systems. For example, although PEO C3T’s Project Manager Mission Command (PM MC) fields


both the Command Post of the Future (CPOF) and Advanced Field Artillery Tactical Data Systems (AFATDS), cur- rently system-specific FSRs are dedicated to maintaining each system. Under the realignment, FSRs will be unit-centric, thus


AFATDS, but all capabilities MC fields to a BCT.


supporting not only CPOF and that PM


Te tiered structure has been Soldier- tested with pilot and validation exercises at the Joint Readiness Training Center (JRTC), Fort Polk, LA, and the National Training Center (NTC), Fort Irwin, CA, during FY13 rotations. Te


exercises


determined that 78 percent of all trouble tickets were training-related and could be resolved at a lower echelon, had training been performed at home station before the rotations.


In support of the changing field support construct, the Army has also introduced the Unified Trouble Ticketing System


(UTTS) to provide a virtual reporting mechanism that connects Soldiers with LARs, DSEs and FSRs. Te UTTS streamlines the trouble ticket request process and can be accessed through the unit’s SharePoint application to report incidents quickly.


Te realignment, which is scheduled to be implemented for all future JRTC and NTC rotations, is expected to yield more than $70 million in cost avoidance for the Army during FY14-20.


MR. RICHARD LICATA, the field support manager for PEO C3T’s Readiness Management Division, is leading the field support a B.S.


optimization effort. He in organizational management


from Wilmington University. He is Level III certified in program management and is a member of the U.S. Army Acquisition Corps.


holds


ASC.ARMY.MIL


61


ACQUISITION


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