MIXING IT UP


THE FACE OF OPPORTUNITY Rene Pinon, U.S. Navy veteran and director of catering and events, has built a long and satisfying career through Hilton Worldwide’s performance management process. Hilton Worldwide’s Operation: Opportunity aims to hire 10,000 military veterans and spouses in the United States over the next five years.


Army AL&T: How has your workforce changed over the past decade, and how have you adjusted your training approach as a result?


Kippen: As technology rapidly advances and we see the millennial generation con- tinuing to enter the workforce, our team members seek greater access to automated, customized solutions. To keep up with the speed of information that these individu- als are used to, we deliver short, bite-sized pieces of content that are available to them on demand through their laptop or mobile


device when and where they need it. Te content is relevant, engaging and effective in a way that is easily digestible by team members seeking training on the go.


Army AL&T: Overall, what training sys- tems, approaches or processes have you found to be the most successful? What are some of the mistakes you’ve made along the way, and how have you put into practice the lessons you’ve learned?


Kippen: My experience has been that blended solutions are the most successful.


People respond best to having options when it comes to learning. One of the biggest mistakes that we see in learn- ing practices arises when one solution is forced on a broad audience. For example, many of our team members are very receptive to e-learning, but having an instructor-led course is crucial


to help-


ing those who might find e-learning challenging or impersonal to complete all of their requirements.


At Hilton Worldwide, executive support and alignment are crucial to the success of


96


Army AL&T Magazine


July–September 2014


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