WORKFORCE DEVELOPMENT
“If you’re in a war for talent and you’re in a very tight recruiting market, then you have to do things that meet people on their own terms.”
THE COLLABORATION EQUATION
How often should remote and hybrid workers come to the office? It’s a question that inspires a lot of debate, so what do the experts say? According to workforce transformation strategist Mika Cross, there is not an ideal tempo for in-person work across the board, but agencies should rely on performance data to make those kinds of decisions.
This is in line with an April 2023 memo from the White House Office of Management and Budget, which said that agencies should monitor organizational health and performance indicators—including productivity, efficiency, recruiting and retention—and should adjust workforce policies as needed based on that data. “If your only way to measure productivity is by hours spent at a specified location, then we have a problem,” Cross said of the debate over in-person work for remote and hybrid teams. “We need to measure what matters and we need to be accountable for work being performed, regardless of location.”
According to a December 2022 report from the Office of Personnel Management, telework has increased within the federal government and 72% of federal agencies set telework goals to measure impacts on performance indicators, noting increases in human capital goals including employee recruitment, retention, attitudes and reduced employee absences.
Cross recently conducted a GovLoop webinar about remote work and hybrid work for federal agencies, teaching leaders to create the infrastructure and capac- ity to operate more efficiently, and to adopt a flexible mindset to change the organization’s culture from within. Robin C. Kilgore, the deputy assistant director of the Immigration and Customs Enforcement Office of
Diversity and Civil Rights, participated in the webinar. She said that managing a virtual work environment is different than managing a team in person, but both require similar skills. “You really need to be looking at the competencies that you want your leaders to have, regardless of where they’re leading, and really help them build that if those skills don’t exist.”
Javier Inclan, an assistant inspector general with the National Science Foundation Office of Inspector General, spoke about measuring productivity on 2022 GovLoop event, saying “there is good data to back up what doesn’t need to be done in the office.” He said government leaders “need to get away from that clas- sic ‘line of sight’ management, where we have to see you to know you’re working.”
LET’S TALK TEAMS
According to GSA senior adviser John O’Duinn, distributed teams should plan to intentionally meet in person once per quarter. (Photo by Fauxels, Pexels)
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