WORKFORCE DEVELOPMENT
E M P O W E R E D WORKFORCE
How PM Close Combat Systems maximizes employee participation to improve the organization.
by Lisa Spinelli, Catherine Scheper and Michael W. O’Grady P
roject Manager Close Combat Systems (PM CCS), within the Joint Program Executive Office for Armaments and Ammunition (JPEO A&A), is taking initiatives to develop employee soft skills, such as communication, leadership and teamwork. Ultimately, these skills will provide them with the emotional
intelligence to excel in their careers, giving them the tools they need to better streamline their workload and mitigate the need for “rework.” Te result is an empowered work- force that has a strong sense of belonging to a family, increased workforce efficiency, and greater employee job satisfaction.
PM CCS contributions span across all services and support the spectrum of conflict from lethal, large-scale combat operations to stability and support operations requiring the use of intermediate force. Tese capabilities are used in multidomain operations to enable efficient and effective joint warfighter success.
PM CCS, established in 1961, is one of the Army’s longest tenured project management offices and manages a diverse product portfolio, which includes 384 distinct armaments and ammunition. Tis presents a unique challenge to the workforce in that many team members work multiple programs of varying type, complexity and class of supply. PM CCS fosters and embodies the Army values through caring for its workforce and realiz- ing that success is grounded in the strength of its personnel—a team effort. People are the number one priority; the organization is the people; and PM CCS strives for excel- lence by building the bench.
PM CCS, JPEO A&A developed an organization improvement model that focuses on developing the soft skills of employees. Increasing employees’ ability to use soft skills— including interpersonal and behavioral traits in their careers—provides an increase in emotional intelligence. Encouraging emotional intelligence allows employees the capacity of awareness to control behavior, express emotions and handle relationships in
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