TECHNICAL MANUALS THAT WORK
SECURING WI-FI
A Delaware Army National Guard 198th ESB Soldier begins tearing down the network stacks used to support Secure Wi-Fi capability inside a command post during the WIN-T log demo in February at APG. After the log demo, technical writers updated user manuals with the Soldiers’ feedback and will continue updating them throughout the life cycle of the product.
THE HUMAN FACTOR PM WIN-T specifically chose Soldiers from the 198th ESB to support the SigMod log demo in February not only because of the unit’s close proximity to APG, but more importantly, its previous exposure to the SigMod systems as part of a Disas- ter Incident Response Emergency Communications Terminal (DIRECT)
risk reduction event in August 2016. DIRECT
combines the National Guard’s organic WIN-T tactical net- work equipment with some of the new SigMod capabilities to link first responders and emergency managers with state and federal authorities during natural disaster, emergency and civil support operations.
PM WIN-T will field DIRECT to all states and territories with a National Guard presence. Te capability is expected to be fully fielded by 2025, and pilots are underway. Te SigMod log demo supports the Army National Guard DIRECT fieldings as well as SigMod fieldings to active Army units in support of military contingencies and humanitarian efforts around the world.
U.S. Army Training and Doctrine Command capability man- agers also supported the log demo to ensure that the training and technical manuals provide optimal support to units in the field. Providing solid new equipment training and making sure Soldiers remain well-trained throughout a product’s life cycle are vital to the success of any system, and the new expeditionary SigMod capabilities are no exception. Te log demo team also included representatives from the U.S. Army Communications- Electronics Command’s Directorate for Safety, who provided
54 Army AL&T Magazine July-September 2017
system safety releases. Safety requirements and specifications are critical elements of quality assurance, both for execution of the log demo and for proper operation of the capability in the field.
Additionally, since these are commercial off-the-shelf products, industry representatives were available on site during the log demo to provide support and insight, as were Army technical writers to help make corrections to the technical manuals and ensure clarity and functionality in the language and graphics.
SETTING THE STAGE FOR FIELDING SUCCESS In September 2016, months before the log demo, the deputy assistant secretary of
the Army for acquisition policy and
logistics hosted the operational sustainment review (OSR) for PM WIN-T’s Increment 1 product manager, which manages the SigMod capabilities. Preparation for this intensive logisti- cal review took approximately nine months. Te information learned before and during the OSR helped to reinforce and shape improvements to the sustainment strategy and acquisi- tion approach.
As part of the SigMod log demo, Soldiers received refresher training on the various capabilities to support their optimal par- ticipation and feedback during the event. Next, they relied on the training and technical manuals to set up the equipment, link to the satellites, and operate, troubleshoot and tear down each of the systems. Along the way, the Soldiers provided feedback to clarify and correct discrepancies in the technical manuals and ensure that they were functional.
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