NEXT STEP: GTRAC


The second step to fielding is the GCSS-Army Training and Certification system, which targets training more to the specific user’s role within a business area than was the case with predecessor training methods. (Graphic courtesy of the author and the U.S. Army Acquisition Support Center (USAASC))


that involved collaboration with other systems was the need to interface or communicate effectively with other legacy plat- forms in order to pass data back and forth.


NEW APPROACH TO TRAINING Te narrow focus of previous logistics software has allowed for a fairly stable development and delivery process involving three basic new equipment training components: a functional user manual; 40 to 80 hours of instructor-led classroom training with two instructors; and two to four weeks of over-the-shoulder monitoring in the user’s converted environment. Tis standard approach applied throughout fielding with little variation.


In stark contrast, the decision to leverage state-of-the-art ERP software and merge multiple Army logistics business areas into a singular, integrated ERP presented a complicated challenge to program management, with these key training considerations:


• ERP systems are complex. How can we minimize the signifi- cant learning curve common to ERP implementations?


• What type of approach will we need to reach more than 160,000 users representing seven business areas, across three components?


• How can we execute the eventual managing cost and schedule?


training solution while


• How can we ensure a smooth, seamless transition of knowl- edge to the institutional base and troop-school complex?


THE SOLUTION Te answer came gradually, beginning in 2006, when we real- ized that implementing GCSS-Army would be too complex to perform in two- to four-week sessions per unit, as was the standard with predecessor systems. As the fielding team shaped the length and specifics of the conversion process, the training team began conceptualizing the training progression. Te pro- gressive training model took hold during a successful Wave 1 effort and continued to evolve during the early stages of Wave 2 implementation.


Te model begins early in the fielding process and spans 150 days. Te intent is to provide the user with a steady diet of GCSS-Army content throughout this extended learning period. Te progressive model, developed internally and consistent with training theory, has several components that combine to cre- ate the equivalent of a full “semester” of GCSS-Army training. Tis model enables each user to begin the learning process early, committing a few hours weekly, and gradually to absorb a huge amount of content, thus flattening the learning curve leading to post-conversion activities. At that point the user is guided through a series of routine processes, allowing for practice in


ASC.ARMY.MIL 59


LOGISTICS


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