Te PM WIN-T log demo team purposely introduced faults into the system at varying levels of difficulty. Te Soldiers were able to follow the troubleshooting guide in the manuals to fix the issues effectively while offering feedback on how to improve or simplify the steps, language, flow charts and graphics.
Te trained Soldiers pointed out discrepancies in the technical manuals that could trip up a busy user in the field, such as an instance in the troubleshooting flow chart that pointed the user to the wrong place. Another discrepancy was caught in the tech- nical manual of the 4G LTE system when the team inserted a fault into the system that required a system restart. Te techni- cal manual did not state that after fixing the fault, users should wait 10 minutes before restarting—allowing the host server to communicate to the other server any changes to the hard drive so that all the information is saved properly.
Te log demo team was also able to provide information on setup and teardown times, and how fast Soldiers were able to identify and correct issues.
Going through the technical manuals sentence by sentence, word by word, may seem like a lot of extra work, but it can make the difference between a system that is successfully supported and one that is not.
“It is important that we test the systems thoroughly so the tech- nical manual works the way it’s supposed to work, and if a capability does break in the field and Soldiers have to use the technical manual to troubleshoot it, they can get it to work with- out any problems,” said Sgt. Justin Diamond, senior WIN-T Joint Network Node operator for A Company, 198th ESB.
After the actual log demo event, technical writers updated the manuals with the Soldiers’ feedback. After fielding the capabili- ties, PM WIN-T will continue to update the manuals throughout each product’s life cycle. Soldiers can request changes or email questions to PM WIN-T on items they think may need clari- fication. Units will have digital access to the manuals, which is more secure and efficient than fielding hard copies and will enable the PM to provide continual updates to the manuals.
CONCLUSION Log demos may not sound particularly glamorous, but they play a critical role in the acquisition process and the successful field- ing and support of Army capabilities. Tey reduce fielding risk, increase efficiencies and provide confidence in capability sup- port packages.
Te expeditionary SigMod suite of equipment will modernize the network and significantly increase operational flexibility. Te WIN-T SigMod log demo reinforced the fact that, having fielded these agile network capabilities, the Army will be able to maintain and support them using the established support package.
“Having us go through the equipment, the training manual and the troubleshooting definitely helps, because Soldiers are the ones using this equipment, so it should be based on our input and not [solely] on that of engineers,” said Sgt. Gina Mazzola, network operator for the 198th ESB. “I appreciate that we had a say in the improvement of these capabilities, especially since it supports our brothers and sisters in arms.”
For more information, go to the PEO C3T website at http://peoc3t.
army.mil/c3t/ or the PM WIN-T website at
http://peoc3t.army. mil/wint/, or contact the PEO C3T Public Affairs Office at 443- 395-6489 or
usarmy.APG.peo-c3t.mbx.pao-peoc3t@mail. mil.
“Never underestimate the com- plexity of simplicity. It’s the little things, the simple things, that can create a more compli- cated problem.”
LT. COL. MARK HENDERSON is the product manager for
WIN-T Increment 1. He holds an executive MBA with emphasis in information systems management and a master of education with emphasis in counseling and psychology, both from Troy University, and a B.S. in political science and government from Kennesaw State University. He is Level III certified in program management, with master’s certificates in lean six sigma, negotiations, expert selling, applied program management and advanced program management. He is a member of the Army Acquisition Corps.
ASC.ARMY.MIL
55
LOGISTICS
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162
