logistics and technology, developed a hybrid training module to create a more cost-efficient
training approach. Te
model allows specific tailoring of training in terms of length, how much is online or instructor-led, and the duration of over- the-shoulder, guided, live system training. Te combination of delivery modes will vary by Army component, region, person- nel availability and cost.
Te standard approach uses the online training suite of tools to deliver new equipment training to the active Army while providing centralized classroom training to the National Guard and Army Reserve; as a result, the program manage- ment office is able to get critical training into the hands of users faster. Tis modi- fied version of the progressive training approach will be applied beginning with group 21 of a planned 30 fielding groups.
SUSTAINMENT TRANSITION No training strategy is complete without an approach to transition the knowledge to the institutions (in this case, the quar- termaster, ordnance and finance schools). In the GCSS-Army plan, the full new equipment training package is provided to the respective U.S. Army Training and Doctrine Command (TRADOC) insti- tutions and regional troop schools.
GCSS-Army provides three iterations of instructor and key personnel training to the school training staff, and provides guidance and coaching to the troop school training administration.
TURNKEY UPDATES To ensure that the training institutions have the very latest information, GCSS- Army posts a link to all of the changes to training content on its website, which then takes the user to the end-user man- ual plus location where the changes are detailed. Tis update occurs weekly to
keep programs of
instruction current.
GCSS-Army also built in a user satisfac- tion survey at the end of training to receive direct, ongoing feedback, which is vital as GCSS-Army continues to field Wave 2.
Here is a sampling of some of the user feedback received so far:
• Live system access. Ideally, access to a live system would be more realistic and effective. Te concept is not new; it has been used several times to train legacy systems. Te stand-alone or decentral- ized nature of legacy systems made it fairly easy to develop a base scenario within a training instance with reset capabilities. In a classroom setting, students would be guided through scenarios and required to execute pro- cesses to achieve the school solution. Once completed, the box would simply be reset to the beginning state.
Tis approach becomes significantly more complicated and costly when your
instance is the
approval rating exceeding 90 percent based on user surveys, the GCSS-Army Program Management Office
is
confi-
dent that full deployment will be another success story.
CONCLUSION Having cracked the code with a hybrid template for new equipment training, program management can now leverage the training development, delivery and sustainment model to ensure that the Army at large can certify and recertify its population of GCSS-Army users well into the future. In addition, the model is flexible enough to accommodate future software implementation efforts.
Te GTRAC learning management com- ponent has
certificates of
issued more than 766,000 training, covering eight
entire produc-
tion system—in fact, this one topic would merit an article of its own. Te approach we took was to capture actual simulations of a development system, allowing students to execute processes that mimicked the live system.
• Training needed to be longer. Tis feedback was difficult to fathom since the training was 150 days long. We assumed users wanted more classroom training and built that into our over- the-shoulder approach, which not only extends training but involves actual instructors guiding users through daily processes in their own live system.
Te ability to adapt to unexpected challenges, or simply to create more user-friendly training modules, will drive GCSS-Army to success. With an
business areas and six supplemental areas, to more than 122,000 GCSS-Army users from unit level through the Army G-4 and the U.S. Army Materiel Command. At the current rate, GCSS-Army expects to exceed 1 million certificates issued by October 2017.
For more information, including the video “Learning GCSS-Army the Right Way,” go to
http://gcss.army.mil/Training/ WebBasedTraining.aspx or contact the training team at
usarmy.lee.peo-eis.mbx.
gcss-army-training@mail.mil.
MR. ANTONIO OCASIO is chief of the Product Training and Transition Branch within the Product Life Cycle Division of the Product Management Office for GCSS-A, Fort Lee, Virginia. He holds a bachelor’s degree in business management from St. Leo University. He is Level III certified in life cycle logistics and in program management. He is a member of the Army Acquisition Corps and has served as a career logistician for more than 40 years.
ASC.ARMY.MIL 61
LOGISTICS
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