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COMMENTARY


AND CLEAR LOUD


Tactical speech recognition presents a variety of challenges that the Army is looking to overcome.


by Thom Hawkins and Dr. Reginald Hobbs T


his is a nightmare scenario for our Soldiers, but also sounds like a plausible dialogue given our collective experience with commer- cial virtual assistants like Amazon’s Alexa.


“Agent, provide data about that base.”


“I found ‘All About that Bass’ by Meghan Trainor. Do you want me to play it?” “Agent, no! Data about that base!”


Because you know I’m all about that bass, ‘bout that bass. No treble …


Tere’s a reason that we put up with the flaws—because we’ve been raised with high expectations for this type of interface. Voice interaction with artificial intelligence has a long history in Hollywood—from Robby the Robot of "Forbidden Planet" (1956) and HAL 9000 from "2001: A Space Odyssey" (1968) through Tony Stark's JARVIS in "Iron Man" (2008) and Ava from "Ex Machina" (2014)— because the technology enables human-like interaction to further the film’s narrative without boring anyone with typing. Because of this familiarity bred through popular science fiction, we expect these voice interfaces to work, regardless of the environment and context.


Apple’s Siri, one of the first widely available virtual assis- tants, was introduced on the iPhone 4S in 2011. Many of our Soldiers have never owned a mobile phone that did not include such an agent. One of the biggest challenges we have to technology adoption is managing the expectations of users who are exposed not only to military technology, but also commercial. A user might be frustrated when an action on a hand-held device takes several more steps than it would on their own mobile phone.


Te use cases for automatic speech recognition in a tacti- cal environment include voice control, conversational artificial intelligence (AI) agents and content analysis of voice communication, all of which have roots in available commercial technology. Tough voice recognition and speech recognition are sometimes used synonymously, there is an important distinction between the two—voice recognition identifies people by the sound of their voices, while speech recognition identifies people by the content (i.e., words) of their speech.


PERFECTING VOICE COMMAND Automatic speech recognition has several advantages in a tactical environment. It enables us to multitask with a “heads-up, hands-free” approach. Natural language speak- ing is also the most effective way humans have to share information quickly. We want to be able to work with our


https://asc.ar my.mil 147


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