For individuals who do not pass the exam, agencies will determine any required remedial actions to include retaking training, mandatory time between subsequent attempts, and “counseling,” etc. After the first attempt failure of the exam, DoD recommends individuals to review their exam performance feedback and to take the relevant Certification Exam Prep Course. If the third attempt to take the exam in a 12-month period results in a failure, individuals must review their exam performance feedback and take the Certification Exam Prep Course. Remedial steps the individual took must be validated and endorsed by their agency before they are approved to attempt the exam again.
