LAPPERRE BELIEVES THAT CONTINUOUS PROCESS IMPROVEMENT FITS HAND IN GLOVE WITH ANY ORGANIZATION’S STRATEGIC PLAN.
“I learned a lot about the reset pro- gram requirements and just how much the JAMS reset team must coordinate multiple variables to meet these require- ments,” Lapperre said. “The reset project I learned about in the classroom to real-life situations.”
Her efforts also produced a greater- than-anticipated savings. “Rachelle had a 20 percent cycle time [target] reduc- tion at the outset,” said Frank DeLuca, PEO MS’ Assistant Program Execu- Operations. “She actually came up with a 25 percent reduction and an annual cost avoidance of $94,000. She changed
solution set. Basically, she sat down with the workers and asked them, ‘Why are you doing that?’ ”
Thanks to Lapperre’s achievements with the HELLFIRE Launcher reset project, the JAMS LSS Program received the award for Outstanding Performance of a Continuous Process Improvement Team from the Assistant Secretary of the Army for Acquisition, Logistics, and Technol- which has been nominated every year since the award’s inception, also won in 2009 for its HELLFIRE Captive Carry LSS Project.
include Level I and II awards from the
Alabama Quality Award program in 2010 and 2011, respectively, and an iSixSigma Largest-Breakthrough Improvement Proj- ect award for customer service in 2010.
EFFICIENCIES EVERYWHERE Even off the job, Lapperre’s instincts for doing things better are at work. Deeply dedicated to the JAMS family and the community of Redstone Arsenal, AL, Lapperre is
involved with the JAMS
Family Readiness Group and is a produc- tive member of
the JAMS fundraising
teams. For the 2011 Combined Federal Campaign (CFC) and 2012 Army Emer- gency Relief (AER) programs, she helped JAMS exceed its fundraising goals by 40 and 71 percent, respectively.
“I’m always looking at ways to improve and effectiveness. The ladies and gentle- men who work with me on the JAMS CFC and AER fundraising teams feel the same. I think that’s why JAMS has been able to far exceed its fundraising goals each year,” she said.
ROBERT E. COULTAS is the Army AL&T Magazine Departments Editor and an Access AL&T News Service Edi- tor. He is a retired Army broadcaster with more than 40 years of combined experience in public affairs, journalism, broadcasting, and advertising. Coultas has won numer- ous Army Keith L. Ware Public Affairs Awards and is a DOD Thomas Jefferson Award recipient.
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SPOTLIGHT
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