For PEO C3T’s Project Manager War- fighter Information Network – Tactical (PM WIN-T), the process for resetting laptops was excessively lengthy. Tey went out to contractors for reset, and although the


contractors mostly met


their obligations, sometimes the com- puters did not return on time.


Even when they did, the process was simply too long. Trough LSS, I found that if Soldiers could do the reset work themselves, that saved not only turn- around time, but also money—almost $10 million over the next five years.


After testing the new process with two units at their home stations in the United States, Soldiers overwhelm- ingly reported improved results. Tey reduced turnaround times from 30 days to only a few hours of work, eliminating shipping costs and increasing account- ability—since the laptops remained in the Soldiers’ possession—with no loss in quality of service.


Although the LSS project began with an accountability problem,


I realized


there were also potentially significant cost savings. Trough LSS, it was just a matter of developing a process that is tested and proven, using metrics. Now I’m hoping to implement this proce- dural change for other commercial off-the-shelf systems.


—MR. KEVIN JOYCE


REVAMPING SLOW DISTRIBUTION Before my LSS project, it took an average of 51 days for PEO C3T’s Project Manager Joint Battle Command – Plat- form (PM JBC-P) to send software to various vendors and customers. Using a database and automated process adopted as a result of my team’s LSS project, the


DIY RESET


Through his LSS project, Kevin Joyce of the WIN-T Project Management Office found that if Soldiers could do the reset work on laptops themselves, the Army could save turnaround time and money— almost $10 million over the next five years. (U.S. Army photo by Meg Carpenter)


DELIVERING RESULTS


PM JBC-P reduced the time required to obtain and send software to various vendors and customers from an average of 51 days to three by using a database and automated process adopted as a result of an LSS project. Here, CPT Samuel Greulich of 1st Battalion, 35th Armored Regiment, 2nd Brigade, 1st Armored Division monitors the JBC-P in his vehicle to track the progress of his Soldiers May 7 during a training exercise at McGregor Range, NM. (U.S. Army photo by SGT Robert Golden, 16th Mobile Public Affairs Detachment)


ASC.ARMY.MIL


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WORKFORCE


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