field service representatives (FSRs) provide troubleshooting support to the unit and handle requests for assistance. Tey help the units with the initial setup and integration of
them throughout process,
including training. PEO C3T developed this concept to better support the Soldier by giving the unit a single USF team captain.
DSEs, the first line of defense when issues arise with C4ISR capabilities or the network, work with units during reset and fielding. FSRs deploy and travel with units and are called on to resolve any issues with the systems. Te close working rela- tionships among DSEs, FSRs and units build the Soldiers’ trust and confidence, which is imperative for mission success.
Soldiers report issues through the “single interface to the field,” a point of contact through whom they can obtain support for any C4ISR sys- tem. Problems reported by DSEs or FSRs are also reported to a support operations center at Fort Hood, TX, which functions 24/7.
Phase 5—Tis is the reset and reuse phase, which takes place after a unit returns from deployment, when equipment is sent for cleaning and upgrades. Units meet with senior command representatives, regional support representatives and DSEs to tackle any problems that took place in the field or could arise in the pending reset process. Units learn, item by item, what equip- ment is included in the reset and the fielding timeline. Often this also includes fielding new equip- ment to them.
the capabilities and stay with the
THE WHOLE PACKAGE
The USF process helps to manage the mechanics of fielding and resetting sophisticated C4ISR capabilities, such as the mission command systems that are a part of this TOC. (U.S. Army photo)
CONCLUSION Over time, the coordinated and streamlined USF process has delivered efficiencies. As the Army continues its drawdown from Operation Enduring Freedom and rebalances its resources to other regions, units will continue to realign equipment and train for new missions.
USF is securely established as an essential tool not only to support the Army’s future alignment, but also to offer efficiency in fielding, training and reset in a fiscally constrained climate.
For more information on PEO C3T, go to
http://peoc3t.army.mil/c3t/. For
additional information for DOD employees, including a video interview with a former DSE, go to milTube at http://
go.usa.gov/4Qdx (Common Access Card login required).
MS. ARIEL ARROSA team
lead within
is
the USF the Plans, Fielding,
and Training Branch of PEO C3T. She holds a B.A. in political science and Span- ish from Angelo State University and an M.S.B.A.
from Texas A&M University –
Texarkana. Arrosa is Level III certified in life-cycle logistics and Level II certified in program management.
MR. RICK STOVERINK is the PEO C3T USF Phase I lead. He holds a B.S. in business from Drury University.
MR. BOB WINES is PEO C3T’s USF Phase 5 lead. He holds a B.S. from the United States Military Academy at West Point and a J.D. from the University of Miami School of Law.
ASC.ARMY.MIL
63
LOGISTICS
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