SHARING SERVICES, SAVING MONEY


as replacements for the PD TIS dedi- cated services. The following services have been migrated to date:


 CSC ticketing system: PD TIS


     improved


capabilities, better acces-


sibility, and lower cost. Previously, it had maintained the ticketing system in its contractor building. Sustainment costs included hardware and software maintenance,


network


connectivity,


information assurance vulnerability cor- rections, and system administration.


TAPPING CUSTOMER SERVICES PD TIS rescoped its Customer Service Center (CSC) mission to reduce manpower requirements while maintaining 24-7 support to the field, by collaborating with the Support and Operations Center (SOC) of Program Executive Office, Command, Control, and Communications – Tactical (PEO C3T) at Fort Hood, TX. The SOC now serves as the single point of entry for all trouble tickets related to the Transportation Coordinators’ Automated Information for Movements System II. Here, Jeffrey Loyd, a Digital Systems Engineer, works at the SOC. (Photo by Dave Brackmann.)


   closely with PD TIS to migrate active tickets to the Incident Reporting Mod- ule (IRM); archive existing historical data; and incorporate the IRM into PD TIS business practices. The advan- tages of this migration have been lower sustainment costs and better customer access to the status of problem resolu- tion, as well as commonality with other systems. Unit personnel are already familiar with the SIF for supporting command, control, communications, computers,


intelligence, surveillance,


   - tems. Before the migration,


the PD


PD TIS then began identifying viable alternatives. Some staff members previ- ously had used the Single Interface to the Field (SIF: https://sif.kc.us.army.mil; log-in required), a product of Program            at Fort Hood, TX, became candidates for the evaluation.


Also selected was the Hardware/Soft- ware Integration Facility


(HSIF) of      106


 some offerings from PEO EIS. In addi- tion, PD TIS collaborated with the U.S.   Management


Information Systems


     and shipping alternative.


SHARED SERVICES After evaluating various options using multiple criteria that included total cost, expected impact to the user community, quality of service, and scalability, PD    


TIS system was usable only by inter- nal staff; now the system is available to all PD TIS customers worldwide.


 CSC Tier 1 support: PD TIS rescoped    requirements driven by an operation- ally focused support posture, while            -    -           II


that include, but are not limited


Army AL&T Magazine


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