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this highly emotional product to let you 


SUSTAINABLE MANUFACTURING The VWoA factory in Chattanooga, TN, which produced its first customer car in April 2011, is an example of the company’s sustainability strategy, which also encompasses VW products, green energy supply, and environmental initiatives, among other elements. The Chattanooga plant is the only auto factory in the world that has LEED Platinum certification from the U.S. Green Building Council’s Leadership in Energy and Environmental Design program, Michel noted.


When it comes to manufacturing, we are moving forward in a sustainable manner,      the-art factory in Chattanooga, TN: This is the only auto factory in the world that  U.S. Green Building Council. Besides our products and their production, our Think Blue philosophy also encompasses: green energy supply, such as solar power and wind energy; environmental initiatives such as helping to preserve wolf habitats; and encouraging bicycle use with initia- tives like Bikes Belong.


run intensive clinics where customers critique future products. We get feed- back from auto shows and in the growing social media space; we have more than a million fans on Facebook, so we get feed- back there, too.


Importantly, we cooperate closely with our dealers here in the U.S. and have installed a rotating Dealer Product Com- mittee consisting of 10 dealers from all over the country at any one time. This committee provides very valuable feed- back from the showrooms, which we include in our product strategy. And we think that our 500,000-plus employees are, to use an analogy to the Army, our troops, who are super-critical of what we do, so we survey their reactions and ideas. Besides the important information we can gather, being inclusive with the workforce       this is a clear win-win.


When it comes to quality, we closely cooperate with JD Power and Associates, and we look critically at feedback from   such as Consumer Reports and Edmunds. com, and the enthusiast media such as Motor Trend and Car and Driver.


Q. Environmental standards are an impor- tant consideration for any automaker and are increasingly important to consumers as well as regulators. Volkswagen’s Think Blue® philosophy is one example of how Volkswagen has responded to both com- munities. The TDI Clean Diesel Passat is another. How does Volkswagen keep up with the demand for cleaner products and more sustainable operations?


A. Clean Diesel is an important and unique selling point in the U.S. for VW, and we will continue to increase its share and roll out the technology to more products in the portfolio. But at the same time, we are working intensively to improve the gas mileage of our gasoline-engined vehicles and on bringing hybrids and alternative propulsion—such as plug-in hybrid and battery electric vehicles—to market.


The key to us is acceptance by a broad range of customers. Therefore you will always      friendly but at the same time fun-to-drive vehicles. Perhaps the best example is the New Generation Beetle Coupe with the TDI engine, which will be introduced in the market this summer. The TDI engine’s great torque characteristics combine with


Q. Volkswagen aims to be the leading automaker by 2018. For 2011, the com- pany was No. 2, behind General Motors. As someone who has worked for GM and now is a member of the Volkswagen leadership, what do you think is going to move Volkswagen ahead of GM?


A. We have a leadership that is heav- ily engaged in vehicle development and believes in striving to create and produce the best cars, with no compromise when - ity, and quality. The VW Group is also unique in that it has a portfolio of brands that spans the demands of customers in all markets and all segments of those mar- kets: We are the only manufacturer that has sustained success with multiple brands, all the way from Skoda up to super-luxury brands like Bentley and Bugatti.


In times when the world economy was in trouble and everyone was cutting  it to keep on track with its R&D. All the fruits of this thinking have yet to be seen, although the new modular tool-kit strategy is an example: While others have platforms, we are already at the next level.


ASC.ARMY.MIL 87


CRITICAL THINKING


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