CALL MY AGENT


IT TAKES A TEAM


To resolve a user’s issue, three AI agents work together behind the scenes. The first agent engages with the user to collect information on the problem, the second agent searches a database to retrieve the most relevant information and the third agent uses the information to generate a human-like response back to the user. (Graphic by Turhan Kimbrough, PEO C3T and USAASC)


power. Te tool offers LLM and RAG capability to technicians out in the field, reducing the time taken to troubleshoot issues or receive answers. PM MC plans to incorporate LLM tech- nology into its portfolio of products, with the goal of offering valuable capabilities to Soldiers and analysts alike. Tis includes generating recommendations from operational orders to support mission planning efforts, as well as uncovering insights, patterns and relationships within large and complex datasets for analysis.


Pam Savage-Knepshield, Ph.D., senior human factors engi- neer with CACI Inc.-Federal, which supports PM MC, is hopeful about the integration of AI tools in the tactical envi- ronment. “Not only will LLMs help Soldiers troubleshoot issues


40 Army AL&T Magazine Fall 2024


encountered during system and network configuration, but they also promise to help those who develop software systems,” Savage-Knepshield said. “By creating a diverse library of techni- cal and tactical documents such as Army techniques publications, field manuals, individual critical task lists, test threads, use cases, interface control documents and unit-provided digital standard operating procedures (SOPs), our staff of trainers and user inter- face, software and requirements developers will have the ability to analyze a rich, trusted dataset to quickly obtain search results to answer questions such as, ‘What software functions are needed to ensure coverage of individual critical tasks?’ or ‘What aspects of user interface design should be customizable based on unit pref- erences and behaviors as described in digital SOPs?’”


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