CUSTOMER CONTACT


Guide). Te ACO can turn services on and off based on the listing within the task order. Larger requirements, such as runway repairs, can be executed in weeks rather than the several months needed to execute the same requirement using nor- mal contracting actions.


Te LOGCAP process to make contract changes allows for a faster “flash to bang,” effectively allowing customers to adjust quickly to requirements as necessary. For one change management method,


the


PROJECTING POWER ACROSS THE CONTINENT The African continent’s vast stretches of wilderness and porous borders present unique challenges to the SOF teams working to remove the Lord’s Resistance Army from the battlefield—and to the contracting teams that support the SOF mission. (Photo by MAJ Justin L. De Armond)


customer initiates a letter of justifica- tion for a service; then a project planning request is sent to the contractor, who in turn submits a project planning estimate. A technical evaluation is completed and, if funding is available and the contrac- tor’s estimate is acceptable, the ACO issues an undefinitized change order and the contractor can begin work on the requirement.


THE LAY OF THE LAND Flying is often the quickest way to transport goods throughout the area covered by OOC. Requirements on the ground can shift very quickly and Soldiers can find themselves setting up a forward operating site in a remote, un- developed part of Africa. (Photo by MAJ Justin L. De Armond)


A challenge is coordinating with all stakeholders to ensure that mission needs are met in a timely manner. Integrating with the Special Operations Command Forward – Central Africa and Joint Spe- cial Operations Air Detachment staffs, to provide business guidance and recom- mendations became key to the overall success of the mission.


SITE VISITS WITH A VIEW Flying over the Blue Nile while conducting site visits in Central Africa, QARs make sure the government gets the services it pays for. They travel to forward operating sites to inspect vehicle maintenance services, water production services, fuel management services and more. (Photo by MAJ Justin L. De Armond)


Secondly, the role of the quality assur- ance representative (QAR) is to ensure that the services provided meet the gov- ernment’s needs. Monthly inspections take place where services are occurring, which means traveling to the forward operating sites. A site has upward of 20 services that are inspected each month. For instance, the QAR will inspect the vehicle maintenance, water produc- tion, fuel management and production services. Te QAR coordinates with the contractor site manager to ensure access


to the services being inspected. 100


Army AL&T Magazine October-December 2015


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