CUSTOMER CONTACT


Responding to unique contracting challenges, DOD has made a major strategic change in contingency contracting administration services to support U.S. forces in Africa—from the fight against the Lord’s Resistance Army and Joseph Kony to the Ebola outbreak—that makes it easier to get needed services and supplies to the customer, much more rapidly.


by MAJ Justin L. De Armond A


frica is an extremely challenging environment that requires contracting officials know their craft and be able to understand and adapt to each customer’s requirements.


Tis is especially true for those in the noncommissioned offi- cer (NCO) 51C acquisition military occupational specialty. Te 51C’s roles and responsibilities encompass contract admin- istration, employing different contracting actions to support customers’ requirements and providing sound business advice within the construct of federal regulations to support customer needs. Tese NCOs must be knowledgeable in contracting and adaptable enough to adjust their skills to meet the demands of each unique situation.


A key geographical term for central Africa that describes the difficulty of doing business there is “pole of inaccessibility.” Put simply, Africa is a very large continent with many countries, many with porous borders, and everything in central Africa is very hard to reach quickly. For example, it is faster to fly in a special holiday meal than transport it over land.


So it came as a welcome change when, in the midst of the effort to remove Joseph Kony and the Lord’s Resistance Army from the battlefield in central Africa, DOD undertook a major stra- tegic shift in contingency contracting administration services (CCAS). Te requirement to support special operations forces (SOF) in that effort—Operation Observant Compass (OOC), which began in October 2011 and continues today—created a unique contracting challenge for the civilian-led Defense Con- tract Management Agency (DCMA).


In a first for the U.S. Army, CCAS support and responsibilities transitioned from the DCMA to the U.S. Army Contracting Command (ACC) and U.S. Army Expeditionary Contracting Command (ECC) with its first activity coming under the 414th Contracting Support Brigade (CSB) headquartered in Vicenza, Italy. Tis change supports the existing regional alignment of CSBs with combatant commands.


“ACC’s assumption of the CCAS mission will allow the Army to provide full-spectrum contracting support for an expeditionary Army, including the award and on-site contract administration


ASC.ARMY.MIL 97


CONTRACTING


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